F.A.Q.

How do I place an order?

Step 1. Add the desired item and quantity to your shopping cart.
Step 2. Click the shopping cart icon.
Step 3. Review your order and click Checkout.
Step 4. Sign in or Register.
Step 5. Confirm your shipping details and payment method, and complete the payment.

How Can I Choose The Right Size For Me?

Our size guide is a general guideline for recommending what size we think is best, but keep in mind that some pieces might fit differently depending on the styles.
You can easily spot the best size for you by referring to our Size Guide that provides a conversion table to all major country size systems. The Size Guide is conveniently available on the page of each product.
If you have any questions about specific measurements please contact us so we can make sure you're satisfied with your decision.

What kind of warranty or guarantee do you offer on your products?

We sell products that we believe to be of high quality and reliability. Before shipping each product to our customers, our Q&C personnel will conduct detailed check of the items to ensure the high quality.

When Will My Order Ship?

Orders are usually processed and shipped within 1~3 working days of purchase.

How Long Does An Order Take To Arrive?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location.
Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays.
Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.
You can check for more information on our Shipping & Delivery page.

How To Return My Items?

We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
For more information regarding our return policy, please check it on our Return & Exchange page.

Incorrect Shipping Address

We are not responsible for incorrectly entered shipping addresses. Please make sure all shipping and billing information is accurate prior to placing the order.